Frequently Asked Questions

 

The Ready Robe

WHAT DOES SMALL BATCH MEAN?

It means we value quality over everything else. Each piece is made with love locally in Austin, Texas, and hand-inspected before shipping out to you.

 

WHAT FABRIC IS THE READY ROBE MADE FROM?

Our Ready Robes are made from 100% oxford shirting cotton. It's meant to be well-loved, washed, and loved again. The best part? The more you wear it, the softer it will become.

 

HOW SHOULD I WASH MY READY ROBE?

We recommend you wash your ready robe with like colors in cool water and either line dry or tumble dry on low.

 

Customization

HOW MANY CHARACTERS CAN I ADD TO MY CUSTOM EMBROIDERY READY ROBE?

We can accomodate up to 2 lines with 9 characters in each. Have something longer in mind? No problem. Email us at hello@edithhour.com.

 

WHERE WILL THE EMBROIDERY BE PLACED ON THE READY ROBE?

All embroidery is done on the left breast.

 

WHAT EMBROIDERY OPTIONS DO YOU OFFER?

We offer six embroidery color options in our signature script shown below. Each line of text is approximately .5" tall.

 

Returns & Exchanges

DO YOU ACCEPT RETURNS?

We accept returns on non-embroidered, un-washed robes within 15 days from purchase. Our embroidered robes are made to order, and therefore we do not accept returns.

If you would like return your item, please visit our returns and exchanges page to complete our return form and we will email you with instructions for the next step. Once we receive and inspect your purchase, we will issue a refund to your original form of payment for the full amount paid, minus shipping costs.

 

Shipping

WHERE DO YOU SHIP TO?

We ship to the Continental United States. If you are located in Alaska or Hawaii, please email us at hello@edithhour.com.

 

WHAT ARE YOUR SHIPPING OPTIONS?

We offer free standard shipping on all of our robes! We also offer expedited shipping for an additional $10 which can be selected at checkout. Please note all embroidered robes will ship in 5-6 business days from purchase.

 

HOW LONG DOES A CUSTOM ORDER TAKE?

Embroidered robes will ship out within 5-6 business days, and all other robes will ship out in 2-3 business days.

 

Other

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

Yes! If you are planning on ordering five or more of our robes with custom embroidery, you can enter code FORTHEBRIDE at checkout to receive the sixth robe free! If you have any questions, please email us at hello@edithhour.com.

 

WHOM DO I CONTACT FOR PRESS OR WHOLESALE INQUIRIES?

Please email Emily at emily@edithhour.com.